Contact Us
Welcome to TRIVALP.
We are committed to providing reliable customer support throughout your shopping experience.
Whether you need assistance with product information, order status, shipping, returns, product issues, or general inquiries, our customer care team is here to help.
For orders, product questions, after-sales support, or business inquiries, please contact us through the official channel below.
Customer Support
Email:
service@trivalp.com
Our support team aims to respond within:
24–48 business hours (1–2 business days)
For faster assistance, please include:
• Order number (if applicable)
• Product name
• Description of your question or issue
• Photos or videos if related to product condition
Providing these details helps us resolve your request more efficiently.
Customer Service Hours
Email Support:
service@trivalp.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside business hours will be reviewed during the next available working period.
Response times may vary during holidays, promotional periods, or high-volume seasons.
Orders & After-Sales Support
Our team can assist with:
• Order status and tracking
• Shipping and delivery questions
• Product information
• Product usage guidance
• Damaged, defective, or incorrect items
• Returns and refunds
• Product specifications
• Business partnerships
For order-related requests, please provide your order number and the email address used during checkout.
If your product arrives damaged or incorrect, please contact us promptly with clear photos of the product and packaging.
Product Support
TRIVALP specializes in outdoor equipment including:
• Hiking Backpacks
• Compasses
• Trekking Poles
Our team can assist with questions regarding:
• Product features
• Materials and specifications
• Product usage
• Care instructions
• Product compatibility
• General product inquiries
Please include the product name when contacting us so we can provide accurate assistance.
Business & Wholesale Inquiries
TRIVALP welcomes inquiries from retailers, distributors, outdoor businesses, and potential partners.
For wholesale, bulk orders, or business cooperation, please contact:
Suggested email subject:
Business Inquiry
or
Wholesale Inquiry
Please include your company information, market, expected order quantity, and inquiry details when possible.
Corporate Information
Brand: TRIVALP
Website: trivalp.com
Legal Entity:
Xichang Binjia Network Technology Co., Ltd.
Registered Address:
Room 304-3, 3rd Floor, Building 19, Dashiban Road No. 61, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Unified Social Credit Code:
91513401MAEEL0YW8A
Customer Support Email:
service@trivalp.com
Phone:
+8619907795717
trivalp.com is owned and operated by Xichang Binjia Network Technology Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing the right outdoor equipment to receiving and using your order, TRIVALP is committed to providing a clear, reliable, and supportive shopping experience.
If you have any questions, please contact us:
TRIVALP
Reliable Outdoor Gear for Every Journey.
Explore. Prepare. Move Forward.