FAQ
Return & Refund Policy
Last updated: September 29, 2026
At TRIVALP, we want every customer to have a reliable and satisfying outdoor equipment experience.
If you are not completely satisfied with your purchase, we offer a straightforward return and refund process according to the terms below.
This Return & Refund Policy applies to products purchased through:
Website: trivalp.com
Return Eligibility
You may request a return within 30 days after receiving your order.
To be eligible for a return:
• The product must be unused and in its original condition.
• The product must include original packaging and accessories.
• The item must not show signs of damage, modification, or improper use.
• Proof of purchase or order information must be provided.
Products returned without prior approval may not be accepted.
How to Request a Return
To start a return request, please contact our customer support team:
Email:
service@trivalp.com
Please include:
• Order number
• Product name
• Reason for return
• Photos or videos if the product has an issue
Our team will review your request and provide return instructions if approved.
Please do not send products back before receiving return confirmation.
Return Shipping
Customers are responsible for return shipping costs unless:
• The product arrived damaged.
• The wrong item was sent.
• The product has a confirmed quality issue.
We recommend using a trackable shipping service when returning products.
TRIVALP is not responsible for packages lost during return shipping without valid tracking information.
Refund Process
Once we receive and inspect the returned item, we will notify you of the refund status.
If approved, refunds will be processed to the original payment method.
Please allow additional processing time depending on:
• Payment provider
• Bank processing times
• Transaction procedures
Refunds generally appear within several business days after approval.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
• Order number
• Description of the issue
• Clear photos of the product
• Photos of the packaging if applicable
Our team will review the information and provide an appropriate solution, including replacement, refund, or other support when applicable.
Exchanges
We currently handle product replacements through our return and refund process.
If you need a different product, size, or variation, please contact our support team for assistance.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible:
We will try to accommodate cancellation requests before the order enters processing or shipment preparation.
Once an order has been shipped, cancellation is no longer available and the return process will apply.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Products damaged due to misuse or improper care.
• Items returned without approval.
• Products missing original components or packaging.
• Items outside the return period.
Contact Us
For questions about returns, refunds, or after-sales support, please contact:
Brand: TRIVALP
Website: trivalp.com
Legal Entity:
Xichang Binjia Network Technology Co., Ltd.
Registered Address:
Room 304-3, 3rd Floor, Building 19, Dashiban Road No. 61, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Unified Social Credit Code:
91513401MAEEL0YW8A
Customer Support Email:
service@trivalp.com
Phone:
+8619907795717
TRIVALP
Reliable Outdoor Gear for Every Journey.
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