Shipping Policy
Last updated: September 29, 2026
At TRIVALP, we aim to provide a clear and reliable shipping experience from the moment your order is placed until your outdoor equipment arrives.
Our collection includes hiking backpacks, compasses, trekking poles, and other outdoor essentials. Each order is carefully prepared and packaged to help ensure your products arrive safely and ready for your next adventure.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from shipping transit time.
During peak seasons, holidays, promotional periods, inventory checks, or other unexpected circumstances, processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Time
Estimated delivery time:
7–20 business days after shipment
This timeframe does not include the 1–3 business days required for order processing.
Delivery times may vary depending on:
• Shipping destination
• Carrier availability
• Customs processing
• Weather conditions
• Public holidays
• Peak shipping periods
• Remote delivery locations
• Other circumstances outside our control
Delivery estimates are provided as general guidance and are not guaranteed delivery dates.
Shipping Methods and Costs
Available shipping methods and shipping fees are displayed during checkout based on:
• Delivery location
• Product type
• Package size and weight
• Selected shipping service
Any available free shipping promotions will be displayed during checkout before payment.
Product Packaging
TRIVALP products are packaged with consideration for outdoor equipment protection during transportation.
Depending on the product type, packaging may include protective materials to help reduce the risk of damage caused by movement, impact, or handling during transit.
We recommend keeping the original packaging until you confirm that your order has arrived safely.
Tracking Your Order
When tracking is available, a shipping confirmation email with tracking details will be sent to the email address provided during checkout.
Please allow time for tracking information to become active after shipment.
Tracking updates may vary depending on the carrier and destination.
Delivery Delays
Although we work with reliable logistics partners, delays may occasionally occur due to circumstances beyond our reasonable control, including:
• Carrier delays
• Customs inspections
• Severe weather
• Transportation interruptions
• Public holidays
• High-volume shipping periods
• Local delivery restrictions
If your order has not arrived within the estimated delivery timeframe, please contact our support team.
We will review the available tracking information and assist where possible.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information during checkout.
Please carefully check:
• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Contact information
If you notice an incorrect address after placing your order, please contact us as soon as possible.
We will try to assist before fulfillment begins, but changes cannot always be guaranteed after processing or shipment.
Additional shipping costs may apply if an order must be reshipped due to incorrect information provided by the customer.
International Orders
TRIVALP ships to selected international destinations.
International shipments may be subject to:
• Customs inspections
• Import duties
• Taxes
• Brokerage fees
• Local clearance charges
Unless otherwise stated at checkout, these charges are generally the responsibility of the recipient.
TRIVALP does not control customs procedures, government fees, or local carrier operations.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
• Order number
• Description of the issue
• Photos of the product
• Photos of the packaging
• Shipping label photo (if available)
Our team will review your request and provide an appropriate solution, such as replacement, refund, or other available support.
Please keep the product and packaging until the issue has been reviewed.
Lost or Delayed Packages
If your tracking information shows unusual delays or your package cannot be located, please contact us.
We will review available carrier information and assist with the next steps where possible.
Resolution times may depend on carrier investigations and shipment circumstances.
Packages Marked as Delivered
If your package shows as delivered but you cannot locate it, please check:
• Mailbox or delivery area
• Building reception or mailroom
• Household members
• Neighbors
• Local carrier information
If the package is still missing, please contact us for assistance.
Split Shipments
In some cases, items from the same order may be shipped separately due to:
• Inventory availability
• Warehouse location
• Product size
• Packaging requirements
• Fulfillment arrangements
Each shipment may have a separate tracking number and may arrive at different times.
Additional shipping fees will not be charged solely because an order is divided into multiple shipments.
Contact Us
If you have questions regarding shipping, tracking, delivery, or your order, please contact our customer support team:
Brand: TRIVALP
Official Website: trivalp.com
Legal Entity:
Xichang Binjia Network Technology Co., Ltd.
Registered Address:
Room 304-3, 3rd Floor, Building 19, Dashiban Road No. 61, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Unified Social Credit Code:
91513401MAEEL0YW8A
Customer Support Email:
service@trivalp.com
Phone:
+8619907795717
trivalp.com is owned and operated by Xichang Binjia Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
When contacting us about an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.
TRIVALP
Reliable Outdoor Gear for Every Journey.
Explore. Prepare. Move Forward.