Warranty & Guarantee

Last updated: September 29, 2026

Our Commitment to Quality

At TRIVALP, we are committed to providing reliable outdoor equipment designed for everyday adventures.

Each product is carefully selected and inspected before shipment. If your item arrives damaged, defective, or experiences a qualifying manufacturing issue during the warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most TRIVALP products are covered by a 90-day limited warranty, starting from the date your order is delivered.

This warranty covers eligible manufacturing defects or functional issues that occur during normal intended use.

Depending on the situation, we may provide:

• Product replacement
• Replacement parts or components (when available)
• Store credit
• Refunds where applicable

The final solution depends on the product condition, availability, and circumstances of the claim.

What Is Covered

Our limited warranty may cover:

Manufacturing Defects

Issues caused by defects in materials or workmanship that affect normal product performance.

Functional Issues

Problems that prevent the product from functioning as intended under normal use.

Examples may include:

• Defective zippers or buckles on backpacks
• Structural issues with trekking poles
• Manufacturing defects affecting compass functionality
• Other confirmed product quality issues

Products Damaged Upon Arrival

Products that arrive damaged, broken, or unusable due to shipping or handling issues may be reviewed under this warranty.

What Is Not Covered

This warranty does not cover damage caused by:

• Accidental damage, drops, impacts, or excessive force
• Improper use or use outside the product’s intended purpose
• Normal wear and tear
• Damage caused by misuse or poor maintenance
• Unauthorized repairs or modifications
• Exposure to extreme conditions beyond product specifications
• Cosmetic changes caused by regular use
• Loss or theft
• Damage occurring after the warranty period

Minor variations in color, texture, materials, or appearance are generally not considered defects if they do not affect normal product function.

Damaged or Defective Products

If your product arrives damaged, defective, or missing components, please contact us as soon as possible.

Please provide:

• Order number
• Name and email address used for the purchase
• Description of the issue
• Clear photos or videos showing the problem
• Photos of the packaging if shipping damage is involved

Please keep the product and packaging until our team has reviewed your request.

How to Submit a Warranty Claim

To request warranty service, contact:

Email:
service@trivalp.com

Please include your order information and supporting photos or videos.

Our customer support team will normally review requests within:

24–48 business hours

Additional information may be requested if needed.

Replacement Products

If a warranty claim is approved, we will make reasonable efforts to provide the same product.

If the original item is unavailable, we may offer:

• A comparable replacement product
• Store credit
• Another suitable solution

Replacement options depend on product availability.

Refunds

Warranty approval does not automatically guarantee a refund.

Refund decisions depend on:

• The nature of the issue
• Product availability
• Applicable return and refund policies

Approved refunds will be issued through the original payment method.

Processing times may vary depending on your payment provider.

Warranty and Returns

Warranty claims and returns are separate processes.

Our Return & Refund Policy applies to eligible returns within the return period.

This Warranty Policy applies to qualifying manufacturing defects and product-related issues covered during the warranty period.

Shipping Damage

If your package arrives visibly damaged, we recommend taking photos before opening it.

If the product inside is damaged, please provide:

• Outer packaging photos
• Shipping label photo
• Product damage photos
• Internal packaging photos

This information helps us review and resolve your claim more efficiently.

Product Care

To maintain product performance and extend product life:

• Use products according to their intended purpose
• Follow recommended care instructions
• Store equipment in a dry and suitable environment
• Avoid unnecessary impact or excessive force
• Inspect products regularly before outdoor use
• Keep moving parts clean and properly maintained

Improper use or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights available under applicable consumer protection laws.

Nothing in this policy limits rights that cannot legally be excluded.

Contact Us

For questions regarding warranty coverage, product issues, or existing claims, please contact:

Brand: TRIVALP

Website: trivalp.com

Legal Entity:
Xichang Binjia Network Technology Co., Ltd.

Customer Support Email:
service@trivalp.com

Phone:
+8619907795717

We aim to respond to warranty inquiries within 24–48 business hours.

TRIVALP

Reliable Outdoor Gear for Every Journey.

Explore. Prepare. Move Forward.