Privacy Policy
Last updated: September 29, 2026
TRIVALP operates this website and online store, including all related information, content, features, tools, products, and services, to provide customers with a reliable and convenient outdoor shopping experience.
The TRIVALP online store is owned and operated by:
Xichang Binjia Network Technology Co., Ltd.
TRIVALP is powered by Shopify, which enables us to provide our online shopping services, process orders, and support customer transactions.
This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit trivalp.com, use our services, purchase products, interact with our advertisements, contact customer support, or communicate with us.
By accessing or using our website and services, you acknowledge the privacy practices described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be connected to you.
Personal information does not include information that has been collected anonymously or appropriately de-identified so that it can no longer reasonably identify an individual.
Depending on how you interact with TRIVALP, where you live, your privacy choices, and applicable laws, we may collect or process information including:
• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Account information, including login details, preferences, saved addresses, and account settings where applicable.
• Order and transaction information, including products viewed, purchased, returned, exchanged, cancelled, order history, payment status, and transaction identifiers.
• Payment-related information processed through third-party payment providers. We generally do not directly store complete payment card numbers or security codes.
• Customer service information, including messages, order details, product information, images, and other information you voluntarily provide when contacting us.
• Device information, including device type, browser type, operating system, IP address, network information, and online identifiers.
• Website usage information, including pages viewed, products viewed, search activity, shopping cart activity, checkout activity, and interaction records.
• Advertising and analytics information, including advertising interactions, campaign data, conversion events, and measurement information where permitted by applicable law.
• Cookie and privacy preference information, including consent choices and browser or device privacy settings.
Sources of Personal Information
We may collect personal information from the following sources:
• Directly from you when you place an order, create an account, contact us, subscribe to communications, or provide information through our website.
• Automatically through our website using cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.
• From Shopify and other service providers that support our website operations.
• From payment processors and payment service providers.
• From shipping, warehouse, fulfillment, and logistics providers.
• From advertising, analytics, attribution, and measurement providers.
• From fraud prevention, security, and risk management providers.
• From other business partners or third parties where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with TRIVALP and which services you use, we may process personal information for the following purposes:
Providing and Improving Our Services
We may use personal information to operate our website, process orders, arrange shipping, provide delivery updates, manage shopping cart functions, support customer accounts, handle returns and exchanges, respond to customer inquiries, and improve our services.
Payments and Transactions
We may use personal information to process payments, confirm transactions, maintain order records, prevent payment fraud, and manage refunds or cancellations.
Customer Support
We may use your information to respond to questions, provide product assistance, communicate order updates, and offer after-sales support.
Website Analytics and Improvement
We may analyze website interactions, product interests, browsing activity, and shopping behavior to improve website performance, product presentation, and customer experience.
Security and Fraud Prevention
We may process personal information to detect, prevent, investigate, or respond to fraud, unauthorized activity, security issues, or other potentially harmful activities.
Legal Compliance
We may process personal information to comply with applicable laws, regulations, legal obligations, tax requirements, accounting standards, and lawful requests from authorities.
Cookies and Similar Technologies
TRIVALP and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to improve website functionality and enhance your shopping experience.
These technologies may be used to:
• Enable essential website functions.
• Maintain shopping cart and checkout functionality.
• Remember website preferences and settings.
• Improve website security and prevent fraudulent activity.
• Analyze website traffic, performance, and customer interactions.
• Understand how visitors use our website.
• Measure advertising effectiveness and campaign performance.
• Support marketing activities where permitted by applicable laws.
Cookies and similar technologies may generally be classified as:
Strictly Necessary Technologies
Required for essential website operations, including security, checkout, and core shopping functions.
Functional Technologies
Used to remember preferences and improve website usability.
Analytics Technologies
Used to understand website performance, visitor behavior, and customer interactions.
Advertising Technologies
Used to measure advertising performance and provide more relevant marketing experiences where permitted.
Where required by applicable law, we will request appropriate consent before enabling non-essential analytics or advertising technologies.
You may manage available cookie choices through the Cookie Preferences controls available on our website.
Please note that disabling certain cookies may affect some website functions, shopping features, analytics services, or advertising-related functionality.
Advertising, Analytics, and Measurement Services
TRIVALP may work with advertising, analytics, attribution, and measurement partners to understand customer interactions, measure advertising performance, improve marketing activities, and protect against fraudulent activity.
These partners may use technologies such as cookies, pixels, scripts, APIs, or similar tools.
Depending on applicable laws, technical configuration, and your privacy choices, information processed through these technologies may include:
• IP address.
• Browser type and device information.
• Device identifiers or advertising identifiers.
• Website browsing activity.
• Product views and product interactions.
• Search activity.
• Shopping cart activity.
• Checkout activity.
• Purchase and conversion events.
• Advertising interactions.
• Campaign performance information.
• Regional information such as country or general location data where applicable.
• Cookie preferences and privacy signals.
TRIVALP uses advertising and analytics technologies to better understand customer interests, improve website experiences, measure campaign effectiveness, prevent fraud, and enhance our services.
We do not intentionally provide sensitive personal information for advertising purposes.
Where legally required, we obtain appropriate consent before enabling non-essential advertising technologies.
You may manage your advertising and cookie preferences through available privacy controls on our website.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, provide our services, complete transactions, improve customer experiences, protect our website, or comply with applicable legal requirements.
Recipients may include:
• Shopify and other e-commerce platform providers.
• Payment processors and payment service providers.
• Shipping, warehouse, fulfillment, and logistics partners.
• Customer support providers.
• Website hosting, technology, security, and infrastructure providers.
• Analytics and performance measurement providers.
• Advertising and marketing partners.
• Fraud prevention and risk management providers.
• Professional service providers, including accountants, auditors, and legal advisers.
• Government authorities, regulators, courts, or law enforcement agencies where required by law.
We may also disclose information in connection with business transactions such as mergers, acquisitions, financing, restructuring, sale of assets, or similar corporate activities.
Service providers that process personal information on our behalf are required to handle such information according to applicable agreements and privacy obligations.
Relationship With Shopify
Our online store is hosted through Shopify.
Shopify may collect and process personal information related to your access to and use of our services in order to provide, secure, maintain, and improve Shopify services.
Information submitted through trivalp.com may be transmitted to Shopify and other service providers located in countries outside your place of residence.
Certain Shopify services may use information related to interactions with our store and other participating merchants to provide and improve applicable services.
For more information about Shopify’s privacy practices, please review the Shopify Privacy Policy:
https://privacy.shopify.com/en
Depending on your location, additional privacy choices related to Shopify processing may be available through Shopify privacy tools.
Targeted Advertising and Privacy Choices
Depending on applicable privacy laws, certain advertising-related processing activities may be considered targeted advertising, sharing, or similar regulated activities.
Where applicable, you may have the right to manage or opt out of certain advertising-related activities.
You may manage applicable choices by:
• Using the Cookie Preferences controls available on our website.
• Rejecting non-essential advertising technologies where available.
• Using available website privacy preference tools.
• Contacting us at:
• Using recognized browser or device privacy signals where legally supported.
Your choices may not prevent all advertising from appearing, but they may affect whether advertising is personalized or how advertising performance is measured.
Marketing Communications
Where permitted by applicable laws, TRIVALP may send promotional communications related to outdoor products, new collections, special offers, and website updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.
Even after unsubscribing from promotional communications, you may continue to receive important service-related messages, including:
• Order confirmations.
• Payment notifications.
• Shipping updates.
• Return and refund communications.
• Account security notices.
• Customer support messages.
Third-Party Websites and Links
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other online resources.
Third-party websites may have different privacy policies and security practices from TRIVALP.
We are not responsible for the privacy practices, content, security, or policies of third-party services that we do not control.
We encourage you to review the privacy policies of third-party websites before providing personal information.
Children's Privacy
The TRIVALP website and online shopping services are intended for adult customers and are not directed toward children.
We do not knowingly collect personal information directly from children where parental consent or another legal basis would be required under applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
We will review the matter and take appropriate action according to applicable legal requirements.
Security of Your Information
TRIVALP uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
We take appropriate measures to help protect the information entrusted to us and maintain a secure shopping environment.
However, no method of internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.
For your protection, please do not send complete payment card numbers, card security codes, passwords, or other highly sensitive information through ordinary email or customer support communications.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Processing and maintaining order records.
• Providing customer service and support.
• Managing returns, exchanges, and refunds.
• Detecting and preventing fraud or unauthorized activity.
• Maintaining website and account security.
• Resolving disputes and enforcing agreements.
• Meeting tax, accounting, legal, and regulatory obligations.
The applicable retention period may vary depending on:
• The type of personal information collected.
• The purpose for which the information is processed.
• Applicable legal and regulatory requirements.
When personal information is no longer required, we may securely delete, anonymize, or otherwise handle it according to applicable laws and business requirements.
Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
Right to Access or Know
You may have the right to request access to personal information we maintain about you and receive information about how it is processed.
Right to Delete
You may have the right to request deletion of certain personal information we hold about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate or incomplete personal information.
Right to Data Portability
You may have the right to request a portable copy of eligible personal information.
Right to Restrict or Object
You may have the right to object to or request restrictions on certain types of personal information processing.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Right to Opt Out of Certain Advertising Activities
Depending on applicable laws, you may have the right to opt out of certain targeted advertising, sharing, or similar processing activities.
Right to Appeal
Residents of certain jurisdictions may have the right to appeal decisions regarding privacy requests.
Right to Submit Complaints
You may have the right to submit a complaint to an applicable data protection authority.
These rights may vary depending on your location and applicable laws and may be subject to certain limitations.
To submit a privacy request, please contact:
We may need to verify your identity before processing certain privacy requests.
We will not unlawfully discriminate against you for exercising your applicable privacy rights.
United States Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on applicable regulations, these rights may include:
• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of personal information.
• Obtaining a copy of eligible personal information.
• Opting out of certain targeted advertising or data-sharing activities.
You may submit applicable requests by contacting:
Where required by applicable law, TRIVALP recognizes supported privacy preference signals, including Global Privacy Control (GPC).
European Economic Area, United Kingdom, and Similar Jurisdictions
Where privacy laws such as the GDPR, UK GDPR, or similar regulations apply, we may process personal information based on one or more legal bases, including:
• Performance of a contract.
• Compliance with legal obligations.
• Our legitimate business interests.
• Your consent.
• Protection or exercise of legal rights.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal does not affect the legality of processing performed before consent withdrawal.
Where applicable, you may also have the right to submit a complaint to the relevant data protection authority.
International Transfers
TRIVALP operates through international commerce and cross-border logistics networks.
Our service providers, payment processors, technology partners, advertising providers, and logistics partners may operate in countries outside your country of residence.
As a result, your personal information may be transferred to, processed in, or stored in other countries.
Where required by applicable law, we use appropriate safeguards for international data transfers, including recognized contractual protections or other legally approved transfer mechanisms.
Complaints
If you have concerns regarding how TRIVALP processes your personal information, please contact us using the information provided below.
We will review your concerns and work to provide an appropriate response.
Depending on where you live, you may also have the right to contact a relevant data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
• Our business operations.
• Website functionality.
• Technologies we use.
• Service providers.
• Advertising practices.
• Privacy requirements and applicable laws.
When we update this Privacy Policy, we will revise the Last updated date displayed at the top of this page.
Where required by law, we may provide additional notice regarding significant changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us.
Brand: TRIVALP
Website: trivalp.com
Legal Entity:
Xichang Binjia Network Technology Co., Ltd.
Registered Address:
Room 304-3, 3rd Floor, Building 19, Dashiban Road No. 61, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Unified Social Credit Code:
91513401MAEEL0YW8A
Customer Support and Privacy Email:
service@trivalp.com
Phone:
+8619907795717
trivalp.com is owned and operated by Xichang Binjia Network Technology Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, product support, and related e-commerce activities.
Through reliable products, transparent communication, and responsible customer service, TRIVALP is committed to creating a trustworthy outdoor shopping experience for explorers around the world.
TRIVALP
Outdoor gear designed for those who seek new paths.
Explore. Prepare. Move Forward.